Jean Paul
26.02.2025
Ottimi panini, persone gentili e pazienti
Ashley Pridgeon
22.02.2025
Not wheelchair accessible
Matthew Skermer
06.02.2025
It's Nando's. If you like Nando's, you will like this restaurant. The chicken was cooked well, the staff were welcoming and helpful. It is very...cozy, but even at peak time on a Monday and Tuesday I didn't have to wait for a table. I *was* a party of 1, but still, I liked not having to wait. Larger parties might struggle, though, due to the size.
Moreno Vosti
23.01.2025
Piccola pizzeria ,personale cordiale e pizze molto buone, se posso ci ritornerò
Mehmet Sahin
19.01.2025
“Soslu tavuk gerçekten harikaydı! Tavuk yumuşacıktı ve sosu baharatlı ama dengeli bir lezzet sunuyordu. Her lokma tam bir keyifti, kesinlikle tekrar denemeye değer!”
K B
07.01.2025
Disappointing Customer Service at Nando's, Earls Court Road.
Dear Nando's Management,
I am writing to express my deep dissatisfaction with the customer service my friend and I experienced at your Earls Court Road location today 07/01/24 at 18:07 PM. We visited for dinner and to catch up, requesting a table near the entrance. Unfortunately, no one acknowledged our request. We were then seated at a table at the back of the restaurant, which lacked atmosphere. When we asked again to be seated near the entrance, we were told that the table was for four people, despite there being multiple other tables for four available and other customers were on tables that did not fit the requirements as Delfim preached.
In my many years of dining at Nando's locations, this was by far the worst service I've encountered. We even offered to move if a larger group arrived, but our request was still denied. This entire experience could have been avoided.
My friend and I ate at a local Japanese restaurant a few mins away from this Nandos location, when walking past on our way back the same table we requested and the restaurant was empty.
Delfim, the staff member responsible, chose to disregard our reasonable request, leaving us upset and dissatisfied. It seems to me that Delfim lack's the necessary experience and training to properly manage such situations. A more thoughtful and customer-focused approach could have ensured that we left as satisfied customers, with a positive review.
I urge you to provide further training for Delfim on proper customer service and etiquette. If he cannot grasp the basic principles of customer service, it may be best for him to reconsider his role in the hospitality industry.
Unfortunately, I am compelled to rate this experience as extremely disappointing, and if possible, I would give it zero stars.
Ankit Kapur
07.01.2025
Dreadful service. Having lived in Kensington for 15 years I don’t expect such service. Two of us came in, and being it wasn’t very busy, instead of letting us sit on a slightly bigger table as we had a lot of possessions they wanted to stick us in the back. We said we would move if ppl came, but the manager Delfim refused after saying it would be busy later, so we left. Other people were already sitting on tables not suitable for their party size. Having dined at Michelin star restaurants all my life, the snobbery of a Nando’s is crazy when tables are empty. The staff should also be asked to improve how they present themselves, as it currently makes this Nando’s less appealing to go too. We were only at a lovely Japanese restaurant locally so we walked past the Nando’s after we finished around an hour later and it had less people than before. Terrible service and organisation. Nando’s should find a new manager for Earl’s Court, if they want their revenue to increase!
Cheyenne Peynsaert
06.01.2025
When I was almost finished I noticed that my chicken was a bit pink still. I thought I imagined it since you’re specialized in chicken. However today I can’t stop vomitting and shitting all over the place. I got food poisening according to my doctor and since Nando’s was the only place where I ate yesterday and my friend and I ordered the exact same thing and we both are sick now I am 100% Sure it was because of this place. Staff is very friendly tho
José Fidalgo
01.01.2025
Pedido feito no local mas via APP. Opção frango. O difícil é escolher o grau de picante
Niccoló Tognaccini
29.12.2024
Ottimo pollo alla griglia, prezzi giusti.
DARKATOM
27.12.2024
Any nandos just hop in and bon appetite!!
Candice Cagnion
20.12.2024
Super expérience !
Très bon, service rapide
Virginia Fortunati
16.12.2024
Cibo buonissimo come sempre, Nando’s è una garanzia per i prezzi e i sapori. Personale estremamente gentile. Il locale non è grande ma con un po’ di pazienza (noi abbiamo aspettato 30 minuti di venerdì sera) ti faranno sedere e mangerai con calma
Antonella Bertazzo
14.12.2024
Thank you Neha for being so kind, patient and professional! The food was amazing but your service is what made this meal exceptional ⭐️